Frequently Asked Questions

Yes. All VEISE smart locks support Amazon Alexa voice control, allowing you to lock or check status hands-free. A compatible Alexa device and the VEISE app are required for setup.

VEISE locks connect directly to your home WiFi network—no additional hub required. For extended coverage, they also support optional VEISE Bridge accessories.

Auto-lock automatically secures your door after a custom delay (10 seconds to 30 minutes) once it closes. You can adjust or disable the timer in the VEISE app under Lock Settings.

Absolutely. Most customers complete installation in 10–15 minutes using only a screwdriver. The VEISE app provides guided step-by-step video instructions.

You only need a Phillips-head screwdriver. Everything else—including the strike plate and mounting hardware—is included in the box.

Yes. VEISE locks are designed for standard US door prep (2-1/8" bore hole, 1" cross-bore) and fit most single-cylinder deadbolts.

VEISE locks fit doors between 1-3/8" and 2" thick. An optional extension kit is available for thicker doors up to 2-1/4".

We support Amazon Alexa, Google Assistant, Apple Home (via Matter), and Samsung SmartThings. IFTTT and Z-Wave are coming soon.

The VEISE app requires iOS 15+ or Android 10+. Bluetooth 5.0 is recommended for the initial pairing process.

Orders placed before 2 PM EST ship same-day. Standard delivery takes 3–5 business days; expedited 2-day and overnight options are available at checkout.

Yes. All orders over $49 qualify for free standard shipping within the contiguous United States.

We accept returns within 30 days of delivery for a full refund. Products must be in original condition with all accessories included. Return labels are provided free of charge.

Our 1-year limited warranty covers manufacturing defects in materials and workmanship. This includes the lock mechanism, electronic components, and finish under normal residential use.

Contact our support team with your order number and a brief description. We'll troubleshoot with you and ship a replacement if the issue is covered.

Try any VEISE lock risk-free for 30 days. If you are not completely satisfied, return it for a full refund—even if installed. We cover return shipping.

Yes. Generate unique PIN codes that automatically expire at checkout. Codes can be scheduled in advance and synced with your booking calendar.

The Host Dashboard lets you view access logs, manage multiple properties, and receive real-time alerts when guests lock or unlock the door.

Yes. Issue time-restricted eKeys to cleaners, maintenance staff, or co-hosts. You can revoke access instantly from anywhere.

We recommend checking your lease agreement. Since VEISE locks are reversible and non-destructive, many landlords approve them as an upgrade.

Yes. You can reinstall your original deadbolt in minutes when moving out. No drilling or permanent modifications are required.

Yes. Property managers can set an override master code that works across all units while tenants maintain their own private PINs.